A global supplier of consumer product wanted to set up a leadership training for their International Sales Organisation and at the same time create awareness with regards to the impact someone’s personality has on their own performance as well as the positive usage of the knowledge of someone’s personality when it comes to the day to day relationship with managers, peers, employees and, very important in this case, customers. A challenging combination, but because of possibilities this flexible programme offers, pretty simple to implement.
In consultation with the manager responsible for this programme a set of modules was composed covering two days including one evening session. Furthermore a half day session was set for two months onwards, in order to secure knowledge transfer and give the participants the possibility to share experiences and ask questions. Through an interactive programme with a lot of examples and discussions, the participants were enriched with practical knowledge as well as with experiences (positive and negative) of their peers. In three separate training sessions many managers from almost all European countries were trained.
The result of this training is that next to a transfer of knowledge regarding leadership a “best practices” environment is created as a result of the sharing of practical knowledge combined with the input of the participants. The “Multi Cultural” composition of the International Sales Organisation, the age differences and as a direct result of that differences in level of experience in the room, directly added value. On top of that several people/countries “bonded” which will lead to knowledge sharing and an increase in effectiveness and efficiency. Also with regards to customer relations every participant has an additional tool in their backpack; directing the customer relationship based on personality characteristics.